Delete your account

You can ask us to delete your Circles account and your data at any time, for any reason, without explaining yourself. You do not need the app installed to ask.

Only want to switch face matching off? You do not need to delete your account — see If you only want the face matching gone.

Two ways to do it

1. In the app — fastest

Open Circles and go to Settings → Account → Delete my account. You will be asked to confirm twice, because it cannot be undone.

2. By email — if you no longer have the app

Send us a message from any email address and tell us the phone number on the account.

Email a deletion request

If that button does not work on your device, write to ohana.software.inc@gmail.com with the subject “Delete my Circles account” and include the phone number on the account.

We will confirm it is really you before we delete anything — otherwise anyone could delete your account by knowing your number. We complete every request within 30 days, and normally much sooner.

What gets deleted

• Your selfie, and your face records in Amazon Rekognition, in every event
• The link between you and the people identified in each event's photographs
• The photographs and videos you uploaded, and the stored files behind them — originals, thumbnails and every reformatted copy
• Your likes and your comments
• Your membership of every event
• Your notification settings for this device and any other
• Your profile and your phone number
• Your sign-in record

Two things that do not go — and why

1. Consent records, kept for 3 years. These are the proof that you agreed to something and when you took it back. They hold the type of consent, which version of the privacy notice you saw, and the date. No name, no phone number, no photograph, no face signature. They exist to protect you as much as us.
2. Photographs other guests already downloaded to their own phones. Once a picture is on somebody else's device it is beyond our reach. We are not going to pretend we can recall it.

If you only want the face matching gone

You do not have to delete your account to remove your face data.

In the app: Settings → Face & privacy → Delete my face data.

This does three things:

• Your selfie is deleted from our storage
• Your face records are deleted from Amazon Rekognition, in every event you belong to
• “Photos of you” is emptied in every circle

Your account, your events and the photographs you uploaded are not touched. Photographs you were already matched to stay in their albums — you simply stop being matched to them.

You can turn face matching back on later by taking a new selfie. It starts over; nothing from before is restored.

If you are the host of a live event

Deleting your account affects an event that other people are using. Talk to us first at ohana.software.inc@gmail.com and we will sort out the event before we remove your account, so that 300 people do not lose their photographs by accident.

Contact

Grievance Officer: Ayush Goyal
ohana.software.inc@gmail.com · ayush1.contact@gmail.com
Ayush Goyal, sole proprietor, 47 Vimal Vatika, Kamla Nagar, Agra, Uttar Pradesh, India

See also the privacy notice.